Lineworkers Appreciation Day (LWAD) 2025 Video Short.
LWAD 2025 Coloring Page
LWAD 2025 – Governor Proclamation
Lineworkers Trivia Game
Power Outages and Issues
The Electric Department’s normal operating hours are Mon-Thu, from 6:30 AM to 5:00 PM. For power outages and issues during normal business hours, please contact Customer Service at (252) 481-5817. For outages and issues outside of our normal business hours, please call the Ayden Police Department dispatch at (252) 481-5844. For all other questions not related to outages and issues, please contact the Public Works and Utility Director, Keith Alligood, at (252) 481-5832.
Please note, we DO NOT monitor Facebook or other social media sites for power outage comments. The only way our linemen get dispatched is from calls to the Police Department, or Customer Service.
Department Responsibilities
The Town of Ayden Electric Department is responsible for distribution and transmission infrastructure owned by the Town. This includes primary lines, secondary lines, services, substations, and meters. The Electric Department is comprised of an 8 man crew who work diligently to provide preventative maintenance and keep the power on for the residents and businesses in Ayden. The Town of Ayden is one of 51 Public Power Communities in North Carolina and is a member of ElectriCities North Carolina. The town provides electricity to over 4,000 customers, including several large industrial companies.
The Town’s Response to Tree Trimming, Felling
Our primary goal is to keep the power ON! Our electric department is constantly monitoring our service lines and potential hazards that may come in contact with the steady stream of electric current. Removing dangers ahead of wind and ice storms may decrease the likelihood of widespread power outages. If you see a limb or branch that is hanging on or near any electrical service, please contact our customer service department. For after-hours calls, please contact our police department.
How can I tell if a limb/branch is on an electric line? Usually, electric lines (primary and secondary) span from pole to pole and are the 1st and 2nd lines down from the top of the pole. Limbs should never touch a primary line and should be cleared away from secondary lines. Secondary lines also extend from the pole to your home and may be described as an aerial service or overhead service. Limbs and branches should be removed and trimmed away from these lines as well.
The town does not remove trees in rights-of-way or easements for cosmetic purposes. Only trees that endanger our main feeder lines will be felled. The town does not remove trees from private property.
Public Power Week
Public Power Week is sponsored by the Town of Ayden every year in October. Each day of the week is celebrated by providing information to the community about the benefits of electricity provided by a public power community. The Town gives a Customer Appreciation Day to its customers with giveaways, refreshments, and information about energy efficiency. The Electric Department gives an education seminar to the Ayden schools to include bucket truck boom demonstrations and works with Nash Community College to provide information on their lineman technician program.